Qind Design delivers to all our customers across the UK via our Flat Rate Delivery Service that activates during the check-out process. Depending on stock availability of pre-fabricated products, we endeavour to dispatch all pre-fabricated orders within 24 hours.
Please allow 2-3 days for delivery. Excludes Channel Islands.
We also deliver our products to our international clients via the Royal Mail International Signed Delivery Service that is also made available during the check-out and payment process. Costs may vary depending on the weight and value of the items purchased.
Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
A signature may be required and if you’re not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country.
For all our customers, both Domestic & International, we offer Free Shipping for all purchases.
Returns are free from anywhere in the UK and Internationally at our standard shipping rates.
Faulty Goods – You must let us know within 36 hours of receiving the good that is faulty and you must make contact via email before posting anything.
First send an email to us at firstname.lastname@example.org with ‘Faulty Item Return’ in the title. This is because we may ask you to send it directly to a supplier to speed the process of you receiving a replacement or credit. If you send it directly to us and don’t make contact you may dramatically delay the process of receiving a replacement.
We will always bear the cost of replacement including delivery if the good is faulty.
Unwanted Goods – Unwanted items can be returned within 28 days of the invoice date, unused and in its original condition.
First send an email to us at email@example.com with ‘Unwanted Item Return’ in the title. Please state in the email the reason why you are returning the item and when we can expect to receive it.
Please allow 7 working days transit time for your return to reach us. Please allow up to 21 days for postal returns to be processed.
Customised/Personalised Made-To-Order Goods – Please Note that our Return Policy as outlined above does not apply to customised or made-to-order products that have been personalised (i.e. Monogramed) and are not otherwise defective as per their intended purpose and use.
Qind Comfort is proud of the fact that we operate in an innovative environment where some of the products we sell are only manufactured by the artisans we collaborate after the order has been processed. These are our non pre-fabricated products that required 5 to 10 Working Days for production prior to dispatch.
Our customers will find a note on each product page indicating whether the item is a pre-fabricated product or not.
Should there be any unforeseen delays we will contact you with details and estimated time for resolution of any pending issues.
Customs, Import Charges & Restrictions
Some jurisdictions impose customs and import duties on certain products once the parcel reaches its destination country. Qind LTD has no control over these charges and can’t let you know how much they’ll be. Policies vary from country to country so it would be a good idea to check your local customs for more info. These charges must be paid by the recipient of the parcel.
Some countries may have restrictions in terms of certain products that may be classified as indecent. Please check your country’s rules on such matters prior to purchase.