If you have purchased an item within the last 28 days and are not happy with it, please email firstname.lastname@example.org to receive details of how to make a return. You will need to return the item, unused, in its original packaging and in a re-saleable condition, to the returns address shown below enclosing your order confirmation.
4 Church Green
London SW9 6NL
Once the item has been received and checked, your refund will be processed within 48 hours of receipt.
Please note we will not be responsible for items lost in transit during return, even if the service is provided by our postal service.
Refunds are processed by the original payment method, if the card has expired, we will offer a selection of PayPal or bank transfer as an alternative.
Please Note: Our Return Policy as outlined above does not apply to customised or made-to-order products that have been personalised and are not defective as per the intended purpose of the items.
— Cancellation by us.
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered.
We do not deliver in your area.
One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
— Cancellation by you.
You have the right to cancel your order at any time before you receive the products you order, by contacting Customer Services at email@example.com. In the instance that these products have already been assigned or dispatched when you contact us, you may return them within 30 days or receipt of delivery to receive a full refund excluding delivery charges immediately at firstname.lastname@example.org
Returns are free from anywhere in the UK and Internationally at our standard shipping rates.
You must let us know within 36 hours of receiving the good that is faulty and you must make contact via email before posting anything.
First send an email to us at email@example.com with ‘Faulty Item Return’ in the title. This is because we may ask you to send it directly to a supplier to speed the process of you receiving a replacement or credit. If you send it directly to us and don’t make contact you may dramatically delay the process of receiving a replacement.
We will always bear the cost of replacement including delivery if the good is faulty.
Unwanted items can be returned within 28 days of the invoice date, unused and in its original condition.
First send an email to us at firstname.lastname@example.org with ‘Unwanted Item Return’ in the title. Please state in the email the reason why you are returning the item and when we can expect to receive it.
Please allow 7 working days transit time for your return to reach us. Please allow up to 21 days for postal returns to be processed.
Customised/Personalised Made-To-Order Goods – Please Note that our Return Policy as outlined above does not apply to customised or made-to-order products that have been personalised (i.e. Monogramed) and are not otherwise defective as per their intended purpose and use.